Refund Policy

We’re committed to providing a smooth and satisfying experience. We understand that travel plans can change, so we’ve created a refund policy that is fair and transparent for all guests.

1. Standard Cancellation & Refund Terms

• Cancellations made at least 24 hours before the scheduled tour time are eligible for a full refund.
• Cancellations made less than 24 hours before the scheduled tour are not eligible for a refund.
• No-shows or missed departures are non-refundable.

2. How to Request a Refund

To request a refund, please contact our support team with your booking details at:

• Email: support@seecitytours.com
• Phone: 503-268-9226

Please allow up to 3–5 business days for us to process your request.

3. Tour Cancellations by See City Tours

• If a tour is canceled due to weather, safety issues, or unforeseen circumstances, guests will receive a full refund or be offered an option to reschedule.
• In rare cases where part of a tour must be modified or shortened, partial refunds may be offered at our discretion.

4. Third-Party Bookings

If you booked a tour through a third-party platform or travel agent, please refer to their specific refund policy. Refunds may need to be processed through that platform.

5. Group & Custom Tours

Group and private/custom tour bookings may have different cancellation policies. These terms will be outlined in your confirmation email or agreement. Please contact us directly for details.

6. Refund Processing Time

• Approved refunds are typically processed within 5–10 business days.
• Refunds will be issued to the original method of payment.

7. Contact Us

If you have any questions regarding this Refund Policy or need help with a cancellation, contact us at:

See City Tours
📍 80 broad street new york, new york 10005
📧 support@seecitytours.com
📞 646-531-0647